Our industry-leading “repair or replace” warranty Policy
WHAT IS COVERED
Equipment is warranted to be free from defects in materials and manufacturing.
FREE SHIPPING (UNDER WARRANTY)
Preloved Fit Gear will cover all shipping charges during the covered warranty period if the equipment or any warranted part needs to be returned to our service facility for repairs. After the warranty has expired, the purchaser will be responsible for all shipping costs.
WHAT WE WILL DO TO CORRECT COVERED DEFECTS
We will repair, or if unable to be repaired, at our discretion, replace the covered equipment when it fails to perform as intended during normal usage. Parts will be replaced with kind and quality, and may be new or remanufactured. Suppose the covered equipment cannot be repaired, or parts are no longer available due to the equipment’s age or have been discontinued by the Manufacturer. In that case, the unit will be replaced with a product of equal or similar features and functionality. Replacement parts and equipment are warranted for the remaining portion of the original warranty period.
The warranty applies only to the original purchaser, as the purchase was made from Preloved Fit Gear Pty Ltd, and is not transferable. All warranties commence on the date of purchase and are validated with proof of invoice. The buyer must notify Preloved Fit Gear within 30 days after discovering any nonconformity and make the affected product available for inspection by Preloved Fit Gear or our service representative.
WHAT IS NOT COVERED
Damages or failure due to accident, abuse, neglect and misuse of equipment for anything other than its intended purpose.
Improper assembly or installation of parts or accessories not originally intended for the equipment.
General wear and tear, including upholstery and rust corrosion.
Lack of general maintenance and/or failure to correctly service or maintain the equipment. This includes a lack of or over-lubrication between the deck and the running belt, or incorrect alignment/ adjustment of treadmill belts, which can result in damage.
Damages or failure due to the use of an improper power supply.
Replacement of flat or corroded batteries due to non-use.
Damage is caused by the surrounding environment or weather and the failure to keep the equipment in a clean, dry environment. (natural disasters, equipment used outdoors or near water, entry of foreign matter, dust or particles, etc.)
Belts requiring tensioning due to stretching after use are not covered under warranty. A maintenance kit is provided with all orders upon delivery to keep the equipment serviced as required.
A service callout fee will be applicable where no damage or failure can be found or if it is determined to be caused by a matter not covered under warranty conditions.
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